Return Policy

Our Paradiseoutdoors.com 100% Satisfaction Guarantee allows you to return any product within 30 days from date of shipment for a full refund of the purchase price (this does not include your original shipping fees).

In order for a return to be covered by our 100% Satisfaction Guarantee, items must be:

·  Returned in it's original packaging as shipped

·  Attached with the original receipt

·  Product CAN NOT be used

·  Customer must obtain a valid RMA before sending the return, please call 1-805-239-7899

·  Product can not have been purchased as a "Discount Deal" item where purchase price has been reduced due to damage or use.

On any return, the customer is responsible for all shipping charges, including any costs incurred in getting the product both to and from the customer, regardless of whether shipping was originally charged or not. If we sold or shipped you the wrong item, we will refund your entire amount.

If an item is shipped and returned because it is not deliverable due to an incorrect address, the customer will be responsible for shipping both ways. Orders for larger items that must ship freight require the shipping company to contact the customer prior to delivery. If the product is returned because the freight company could not reach the customer, this will be considered a return, and the order will be subject to our regular return policies.

All returns require previous communication with Paradiseoutdoors.com and a valid RMA (Return Merchandise Authorization) Number. Please do not simply ship items back. Items must be returned prepaid in resaleable condition with all documentation, hoses, etc. Please package your shipment well and insure your shipment. If your return arrives to us damaged, you will have to file a claim with the shipping company to be reimbursed for the product. We are not responsible for damages during shipping on returns. Contact us to schedule a return and check back with us several days after you have shipped it. We will not be held responsible for a refund if a follow up call is not made by the customer.

If an item is damaged upon arrival, or if we sent the wrong item, we will pay for the return shipping, and we will get the correct item to you at no extra cost. Customer must notify us within (3) days of receipt of any shipping damages. Customer is responsible for any damage to the product when shipping back to us. Please call us at 1-805-239-7899 to report this issue and we will gladly help you out.

If an item is shown as delivered by the shipping company and has not arrived, or if the item is shown as undelivered and has not arrived, please contact us within (21) calendar days of the expected delivery date to report a missing delivery. Please call us at 1-805-239-7899 to report this issue and we will gladly help you out.

The 100% Satisfaction Guarantee IS NOT covered if:

·  Item has been installed or used in any manner, or items which are special ordered such as custom color.

·  Item has been personalized.

·  Item contains partial case packs. (bundles)

Customer Safety & Security

All purchasing transactions take place over a secure connection. This means that while theoretically someone could be listening to the conversation between your computer and our server, they could not understand it. It is encrypted with the highest standards and latest technologies possible.

Also, our site is checked daily to verify the security of our site and your transactions.

Customer Privacy

As for personal information, we will not sell any information you confide in us to any other companies. We realize that your personal information is given to us for purchasing and shipping reasons only, and we respect that. If you have any questions, please call us at 1-805-239-7899.

Sales Tax:

We are required to charge tax on purchases made from California. The sales tax rate is 8.25 percent for California. This amount will be added to your merchandise total and reflected on your credit card charge. We do not collect sales tax on orders shipped outside of California.

PARADISEOUTDOORS]  1142 13TH ST.   PASO ROBLES, CALIFORNIA    93446